7ktaya Privacy Policy – How We Protect Your Data

1. What Personal Data We Collect

When you use 7ktaya, we may collect the following categories of personal information depending on the nature of your interaction with the platform:

1.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the minimum age requirement of 21 years)
• Gender (optional, used for account personalisation)
• Copies of government-issued ID documents submitted during KYC verification — including but not limited to Philippine passport, driver's licence, SSS ID, PhilSys ID, or UMID

1.2 Contact Data

• Philippine mobile number
• Email address
• Province and municipality of residence (used for compliance and fraud screening)

1.3 Financial Data

• GCash account reference or mobile number linked to GCash deposits and withdrawals
• Maya account reference for Maya transactions
• Bank account details provided for InstaPay, PESONet, BDO, BPI, or UnionBank transfers
• Last four digits of Visa or Mastercard used for card transactions
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment references

1.4 Account Activity Data

• Bets placed, games played, wagering history, session duration, and game outcomes
• Bonus and promotion usage history
• Account balance history and changes
• Responsible gaming tool settings and activation history (deposit limits, self-exclusion, cooling-off periods)

1.5 Technical and Device Data

• IP address at time of login and transactions
• Device type, operating system, and browser version
• Unique device identifiers
• Login timestamps and session activity logs

1.6 Communications Data

• Support chat transcripts and email correspondence with the 7ktaya team
• Records of any formal complaints or account queries submitted

2. How We Collect Your Data

7ktaya collects personal data through the following channels:

• Direct submission: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated platform interactions: Technical data including IP addresses, device information, and session logs collected automatically when you access the 7ktaya website and platform features.
• Cookies and similar technologies: Session cookies, analytics cookies, and security cookies set when you use the 7ktaya website — described further in Section 6.
• Payment processors: Transaction confirmation data shared by payment providers including GCash, Maya, GrabPay, and partner banks as part of processing your deposit and withdrawal requests.
• Third-party identity verification: During KYC review, 7ktaya may use authorised identity verification service providers who process your submitted document details on our behalf.

3. Why We Use Your Data

7ktaya uses your personal data for specific, legitimate purposes. We do not process data in ways that are incompatible with these stated purposes without your separate consent.

• Account management: Creating, maintaining, and securing your 7ktaya member account.
• Age and identity verification: Confirming that you meet the 21-year minimum age requirement and that your account details are genuine.
• Payment processing: Facilitating deposits and withdrawals through your chosen Philippine payment method and ensuring funds are directed correctly.
• Gaming operations: Delivering and recording sports betting, Tongits, Bingo, fishing games, volleyball betting, and all other 7ktaya gaming products.
• Compliance and anti-money laundering: Meeting our legal obligations under applicable Philippine laws, including transaction monitoring and suspicious activity reporting requirements.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, unauthorised access, and other security threats to the platform and its members.
• Responsible gaming: Monitoring account patterns to identify potential problem gambling indicators and administering self-exclusion and limit tools requested by members.
• Customer support: Resolving account queries, technical issues, and formal complaints efficiently and accurately.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve the 7ktaya platform's functionality, game selection, and overall member experience.
• Marketing communications: Sending promotional updates and offers to members who have consented to receive them — see Section 13.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 7ktaya must have a lawful basis for processing personal data. The legal bases we rely on are:

• Contractual necessity: Processing required to fulfil our obligations to you under the 7ktaya Terms and Conditions — including account creation, game delivery, and payment processing.
• Legitimate interests: Processing necessary for 7ktaya's legitimate business interests, including fraud prevention, platform security, and analytics, where these interests are not outweighed by your rights.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations and age verification requirements.
• Consent: Processing based on your specific, freely given consent — primarily for marketing communications. You may withdraw consent at any time without affecting any other processing.

5. Sharing Your Data

7ktaya does not sell, rent, or trade your personal data. We share data with third parties only in the limited circumstances described below:

5.1 Service Providers

7ktaya works with carefully selected third-party service providers who process data on our behalf under strict contractual confidentiality and data protection obligations. These include payment processors (GCash, Maya, partner banks), identity verification providers, cloud hosting and security services, and customer support technology providers. These providers may only use your data for the specific services they are contracted to provide to 7ktaya.

5.2 Legal and Regulatory Authorities

7ktaya will disclose personal data to law enforcement, regulatory bodies, or government authorities when required to do so by applicable Philippine law, a valid court order, or a lawful request from an authority with jurisdiction over our operations. We will notify affected members where permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 7ktaya's business, personal data held about members may be transferred to the acquiring entity as part of that transaction. Affected members will be notified in advance, and the acquiring entity will be required to honour this Privacy Policy.

5.4 With Your Explicit Consent

In any other circumstance where sharing your data with a third party would be appropriate or beneficial to you, 7ktaya will seek your explicit consent before doing so.

6. Cookies and Tracking Technologies

7ktaya uses cookies and similar technologies to operate the platform correctly, maintain your session while you are logged in, protect against fraud, and understand how members use the site so we can improve the experience. The types of cookies used on 7ktaya are:

• Essential cookies: Required for basic platform functionality including login sessions, bet slip management, and account security. These cannot be disabled without impairing your ability to use 7ktaya.
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF protection tokens and login anomaly detection.
• Analytics cookies: Help us understand which parts of the platform are most used, how members navigate between sections, and where technical issues arise. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Store your account settings and display preferences so they are remembered between sessions.

You can manage cookie settings in your browser. Disabling essential cookies will affect your ability to log in and use 7ktaya's gaming features. Analytics and preference cookies can be declined without affecting core functionality.

7. Data Retention

7ktaya retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention periods are guided by the following principles:

• Active accounts: Personal data is retained for the duration of your 7ktaya membership.
• Closed accounts: Following account closure, transaction records and identity verification data are retained for a minimum of five years to meet anti-money laundering and regulatory obligations under Philippine law.
• Support records: Chat transcripts and email correspondence are retained for 24 months from the date of last interaction, after which they are securely deleted.
• Marketing consent records: Records of your marketing consent and opt-out history are retained for the period required to demonstrate compliance, even after you have withdrawn consent.

When data is no longer required, 7ktaya deletes or irreversibly anonymises it using secure procedures. You may request deletion of your personal data subject to our legal retention obligations — see Section 9.

8. Data Security

7ktaya implements appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 7ktaya's servers
• Encrypted storage for sensitive personal and financial data at rest
• Role-based access controls restricting internal data access to authorised personnel only
• Regular security assessments and penetration testing of the 7ktaya platform
• Two-factor authentication options available for all 7ktaya accounts
• Continuous monitoring for abnormal account activity and potential security breaches
• Incident response procedures for addressing any data security events promptly

9. Your Data Rights

As a 7ktaya member and as a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal data. These rights are not absolute and are subject to applicable legal limitations, but 7ktaya will respond to all valid requests promptly.

• Right to access: You may request a copy of the personal data 7ktaya holds about you, including information on how it is being used and with whom it has been shared.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request that 7ktaya delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to object: You may object to the processing of your personal data on the basis of 7ktaya's legitimate interests. We will cease that processing unless we can demonstrate compelling grounds that override your interests.
• Right to data portability: Where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact 7ktaya at support@7ktaya.best or via live chat. We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days, as required by the Philippine Data Privacy Act.

10. Children and Minors

7ktaya does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly for adults who meet the minimum legal gaming age in the Philippines. Age verification is conducted during the registration process and may be required again at any time.

If 7ktaya becomes aware that personal data belonging to a person under 21 has been collected, the affected account will be closed and all associated data deleted. Any funds deposited by a minor will be handled in accordance with 7ktaya's Terms and Conditions and applicable law.

11. Third-Party Links

The 7ktaya website does not contain links to third-party websites, external services, or other platforms beyond the platform's own pages. This Privacy Policy applies exclusively to data collected and processed by 7ktaya. If you access any third-party service independently in connection with your 7ktaya account — for example, logging into your GCash app to complete a deposit — that service's own privacy policy governs the data collected in that interaction, not this one.

12. International Data Transfers

7ktaya's primary operations are focused on the Philippine market. Some technical service providers used by 7ktaya — including cloud infrastructure and security services — may process data on servers located outside the Philippines. Where this occurs, 7ktaya ensures that appropriate safeguards are in place to protect your data at the same standard as required under the Philippine Data Privacy Act, including contractual data protection clauses with all service providers who process data outside the Philippines.

13. Marketing Communications

7ktaya may send you promotional communications about new games, upcoming events, bonuses, and other 7ktaya-related updates. We will only send marketing communications where you have provided your consent to receive them — either during registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your 7ktaya account settings
• Clicking the unsubscribe link in any marketing email received from 7ktaya
• Contacting the support team via live chat or at support@7ktaya.best

Opting out of marketing communications does not affect your ability to receive transactional communications about your account — such as deposit confirmations, withdrawal updates, or important security notices. These are sent regardless of marketing preference because they are necessary for the operation of your account.

14. Changes to This Privacy Policy

7ktaya may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the nature of the 7ktaya platform. When material changes are made, we will notify registered members via email notification sent to the address on file, or via a prominent notice displayed on the 7ktaya platform. The effective date of any revision will be clearly indicated at the top of the updated Policy page.

We encourage you to review this Privacy Policy periodically to stay informed about how 7ktaya handles your personal data. Continued use of the 7ktaya platform after the effective date of any update constitutes acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 7ktaya, please reach out through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the 7ktaya platform — the fastest route for most queries.
• Email: support@7ktaya.best — please include "Privacy Request" in the subject line for data-related enquiries.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

If you are not satisfied with 7ktaya's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).